捷克虚商Kaktus用户近10万
关键词：虚商Kaktus
捷克虚商Kaktus是捷克T-Mobile的第二大品牌。Kaktus为其充值用户准备了一项新优惠，Kaktus的所用户享有一个月的无限免费通话服务。
一旦充值达到200克朗，30天的无限制入网通话资费就会被自动激活。
2015年是该品牌的丰收年，其用户数量增加到近10万。这些用户中15-24岁年龄段的人占了10%。
2015年，Kaktus主要通过在线媒体和用户沟通，其中主要是通过facebook。同时，也和捷克的youtubers展开合作，youtubers是捷克的第一大品牌。
2015年，运营商的数据服务在总盈利中占了45%，通话服务占32%，短讯服务占23%。Kaktus将精力主要集中在15-24年龄段的新一代网络用户身上，正是因为这样，Kaktus才能长期作为移动虚拟运营商中第二受欢迎的品牌。
Czech MVNO Kaktus records nearly 100,000 clients
Key words:MVNO Kaktus
Czech MVNO Kaktus, the second brand of T-Mobile Czech Republic, has prepared a new reward for top-up for clients: one month of unlimited calls among Kaktus users for free.
Upon top-up of CZK 200, the unlimited on-net calls tariff Among Us automatically activates for 30 days.
The brand recorded a successful year 2015 when the number of customers increased to nearly 100,000. The number represents a 10 percent share in the 15–24 age group.
In 2015, Kaktus started mainly using online media for communication with customers, primarily Facebook. At the same time, it started cooperating with famous Czech youtubers, as the first brand in the Czech Republic.
In 2015, data services of the operator made 45 percent in total revenues, with calls making up 32 percent and SMS 23 percent. Kaktus focuses mainly on the young ‘online’ generation in the 15-24 age group, for which it has been, for a long time, the second most popular brand among MVNOs.
澳洲电信转售商Lycamobile现在有麻烦了
关键词：澳大利亚Lycamobile
澳洲通讯及媒体局刺激移动虚拟运营商开始做出行动。
澳洲通讯及媒体局近日批评了澳洲电信的3G移动转售商Lycamobile没有处理好用户投诉的问题。
行业监管机构发现，移动虚拟运营商的投诉处理系统由于没能记录好每个回复日期从而妨碍了电信消费者保护法。
澳洲通讯及媒体局也提到“在一些有限制的情况中，Lycamobile未能建议消费者推迟解决这些投诉或是保存好已经提出的解决方案。”
2015年上半年，电信行业监管专员发现对于Telstra的3G运营商的投诉越来越多，于是在去年的8月份，澳洲通讯及媒体局展开了对Lycamobile的调查。
Lycamobile被批评了，澳洲通讯及媒体局讲到，移动虚拟运营商已经着手审查程序以确保在接下来的时间里符合规范。
澳洲通讯及媒体局主席Chris Chapman表示，从2011年重新连接客户咨询开始，电信行业的投诉处理已经越来越受到重视。
Telstra reseller Lycamobile in hot water with watchdog
Key words:Lycamobile Australia
ACMA prods MVNO into action.
The Australian Communications and Media Authority has accused Telstra 3G mobile reseller Lycamobile of failures in its complaints-handling procedures.
The industry watchdog has found the mobile virtual network operator’s complaints-handling procedures violated the Telecommunications Consumer Protections Code by failing “to keep any records of due response dates for its complaints”.
“And in some limited circumstances [Lycamobile] had not advised customers of delays in dealing with their complaints or kept records of proposed resolutions,” announced the ACMA.
An ACMA investigation into Lycamobile was triggered August last year when the Telecommunications Industry Ombudsman noticed an increase in complaints about the Telstra 3G provider in the first half of 2015.
Lycamobile has been contacted for comment. ACMA said the MVNO had undertaken to review its procedures to ensure future compliance.
ACMA chair Chris Chapman said complaints-handling in the telco industry had improved noticeably since the Reconnecting the Customer enquiry in 2011.
虚商Transatel的数据漫游服务扩展到40个国家
关键词：虚商Transatel
虚商Transatel表示其数据漫游服务已经扩展到40个国家，最新开通此项服务的地区是克罗地亚和香港。
Transatel提供适用于笔记本电脑和平板电脑的一种特殊的SIM卡这种SIM卡不和任何一个国家相连。
通过一个线上入口，用户能够从各种各样的消费包以及单独的选项中做出选择，从而在不同的国家也能享受低成本网络。资费有在克罗地亚享有1G流量，付费19欧元。
Transatel expands data roaming offer to 40 countries
Key words:MVNO Transatel
MVNO Transatel said it’s expanded its mobile roaming offer to 40 countries, with Croatia and Hong Kong the latest additions.
Transatel provides a special Sim for laptops and tablets that is not linked to one country.
Through an online portal, customers can choose from various bundles and options to give them low-cost mobile internet in multiple countries. Prices include 1 GB in Croatia for EUR 19.
责任编辑：葛梦洁
